Return Policy

Gold 'n Gems supplies jewelry for resale, and wholesale orders are handled differently from consumer retail purchases. Return requests are reviewed on a case-by-case basis unless the return involves an error on our part or a product defect.

Please contact our team before sending any merchandise back so we can review the request and provide the appropriate next steps.

If you received an incorrect item or believe a product is defective, please contact us as soon as possible. We will review the order details and work with you toward an appropriate resolution.

Keep the item, original packaging and order information available while the request is being reviewed.

Email info@gngwholesale.com or call 713-988-9786 before returning any item. Please provide your business name, order number, the item involved and the reason for the request.

Our team will review the information and communicate any approval, shipping instructions and applicable terms directly with you.

Because wholesale return requests are reviewed individually, eligibility, shipping responsibility and the final resolution may vary by situation. Any approved terms will be confirmed by Gold 'n Gems before merchandise is returned.

If you have questions about whether an item may qualify, call or email us and we will be happy to discuss it with you.