Refund policy

Returns
Eligible Sterling Silver and 10KT Gold Jewelry may be returned within 30 days of delivery.

To qualify for a return, items must be:

• Unworn and in their original condition
• Free from scratches, damage, or alterations
• Returned with all original packaging and any included documentation

Non-Returnable Items

The following items cannot be returned:

• Custom, personalized, or special-order items
• Items that have been resized, engraved, repaired, or otherwise modified
• Products showing signs of wear or damage after delivery
• Final sale or clearance items

Return Shipping

Customers are responsible for return shipping costs unless the item was received damaged or an incorrect product was sent.

For your protection, we recommend using a trackable, insured shipping service, as we cannot be responsible for returns lost or damaged in transit.

Refunds

Once your return is received and inspected, we'll notify you of the status of your refund

Approved refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. We'll work quickly to resolve the issue.

Have a question or want to start a return?

If you have any questions about your order, the return process or need to start a return, please contact our customer service team at (713) 988-9786 We're always happy to help.